Servicing

The BioCon range of bladder scanners are supplied as standard with a 2 year manufacturer’swarranty

Helpdesk:

Monday-Friday 9am-5pm
Tel: +44 (0)845 345 4226
Email: sales@desmitmedical.com
Website: www.desmitmedical.com

First Point of Contact

 
Head Office: de Smit Medical Systems Ltd:
Unit 15 Falcons Gate
Dean Road
Bristol, BS37 5NH

All equipment for servicing/repair, telephone troubleshooting of perceived fault.
Service Centre:

de Smit Medical Systems Ltd as above.

Trained Personnel:

6 x sales technicians, plus 2 medical engineers at HQ. All technicians trained to manufacturer standard.

Turnaround:

72 working hours response/resolver call-out for warranty repairs and service plans.

  • Non-warranty repairs – 72 hours subject to authorisation by customer for paid repair.
Spare Parts:

Available direct from de Smit Medical Systems Ltd
ex-stock, next day delivery if order received by 2pm.

Product Support Info:

User/service manual & user training DVD

Service Contracts

We offer a range of annual or multi year service contract options to meet your needs

In-house service training available to all NHS and private hospitals (price on request).

This training is designed as a half-day training package, to cover all aspects of component replacement, software upgrading, calibration check and full calibration,and will be carried out by the Manufacturer’s UK Approved Repair Service Engineers. After this training your centre will be fully equipped to carry out all servicing and repairs both within and outside the warranty period. Parts are available direct from de Smit Medical Systems Ltd as per the available price list.